The energy industry is undergoing the greatest transformation of all time. Energy supply today means far more than simply delivering reliable electricity or gas. Future–proof business models are data–driven—with digitalization, big data, and artificial intelligence (AI) as core competencies.
As an energy provider, your new tasks include asset management of onsite PPA systems (solar & wind), battery storage, procurement, and smart market access. Companies in sectors like chemicals, steel, and cement are experiencing massive transformations—only those who understand their customers’ value chains can offer bespoke energy solutions. Data and AI are the decisive success factors to ensure their competitiveness and cost efficiency.
SEFE emerged from former Gazprom subsidiaries in Europe—the predecessor in Germany being WINGAS, one of Germanys major gas wholesalers operating pipelines and storage. The EU and Germany aim to reduce reliance on energy imports from countries like Russia and Qatar and to gradually decarbonize the economy. Electricity is key to achieving these political goals. SEFE boasts strong, motivated business and IT teams who fully grasp the strategic importance of electricity. I served as overall project lead for this strategic initiative, with over 200 people involved in total.
At Germany’s largest energy provider, I implemented CRM systems and call–center solutions with SAP IS–U integration for the B2C business.
One of Hungary’s largest electricity providers—here too, I single–handedly implemented CRM, call centers, and SAP IS–U in the B2C area, achieving noticeable efficiency and service improvements.
efore the project began, we defined and visualized the business model using a business canvas and developed a value proposition for German municipal utilities. A comprehensive market study, including addressable market potential and competitor analysis, was one of the first tasks. We also built a C-level and senior-management business case for the go-to-market effort. The project sponsor was Simon Halberstadt, Executive Vice President Sales Development.
Strong support from the sponsor and senior management was crucial to success. Within just 10 months, SEFE acquired the foundational capabilities to sell and deliver electricity to German municipal utilities. Besides highly motivated and capable business & IT teams, the key lay in the correct approach. We successfully combined the industry standard TOGAF for enterprise architecture management (EAM) with agile methodologies.
Interviewing all relevant business areas—gathering requirements and capability gaps
Recommending an agile project methodology—with full sponsorship from CSO and IT
Defining vision & mission—aligning stakeholders toward a common goal
Documenting current processes (BPMN in Signavio)—identifying necessary process adjustments and designing new ones
Visualizing all information in Signavio and LeanIX—making the solution path
transparent for both business and IT
Establishing an agile implementation with Scrum/Kanban—executing the solution
across 13 sprints in JIRA and later Azure DevOps
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